Every clinic page carries a mark that shows the state of its data. Here we explain what stands behind each mark, how we read patient reviews and where our checking stops.
Three marks on a clinic page
The facts on the page were compared with the clinic’s own website on the date shown next to the mark.
We know the clinic from third-party directories, and the comparison with its own website is not finished yet.
We found no website of the clinic’s own, or too few facts. Prices on such a page may be inaccurate.
What we compare
For each clinic we go through the same list of six points:
Address and city
Name, address and district against the clinic’s website and Google Maps.
Doctors
Names, specialty and position exactly as the clinic gives them.
Prices and package
"From" prices and what the package includes, such as hotel, transfer and interpreter.
Guarantee and payment
Guarantee terms and payment methods, if the clinic publishes them.
Licences
Ministry of Health authorisations, certificates and accreditations stated by the clinic.
Google rating
The average score and number of Google Maps reviews on the date of the check.
Each fact comes from a source named on the page. We do not treat details from third-party directories as confirmed and we mark them separately.
How we read reviews
A rating on its own says little, so we read the text of patients' Google reviews and sum up in the clinic description what keeps coming up in them:
Not just five stars
We read the praise and the one-star complaints alike, and serious complaints are mentioned openly on the clinic page.
Timelines and visits
How many days treatment took, whether a second trip was needed and what did not go to plan.
People and contact
How coordinators, interpreters and drivers did their job, and how quickly the clinic replied before and after the trip.
Problems back home
What happened after patients returned, such as a broken crown, and whether the clinic helped to fix it.
We do not edit or select Google reviews, they are shown on the page as they are. Reviews left on our site are moderated only for spam and insults. Freshness matters too, so we say when most reviews are several years old.
What the mark does not guarantee
A mark about data, not a quality seal
We do not inspect clinics in person and do not check sterility, doctors’ qualifications or treatment results. JCI, TEMOS, ISO and similar marks are shown as the clinic states them. If a clinic publishes the number of its Turkish Ministry of Health authorisation, we quote it so that you can check the document yourself.
Photos
Photos of clinics and doctors come from the clinics’ public materials and from Google Maps. We publish before and after pictures only in a form where the patient’s face cannot be seen.
How often data is updated
Every page shows the date of the check
Between checks a clinic may change its prices, package contents or team of doctors. Where there is a difference, the official source prevails, meaning the clinic itself. If you notice an error, write to [email] and we will recheck and correct it.